Community Guidelines

Last updated: [Effective date]

Swaff works because people trust each other enough to buy, sell and swap perfume with strangers. These guidelines are the house rules. They are part of our Terms of Service, and breaking them can get listings removed or accounts suspended.

Listing a bottle

• Only genuine perfume. No counterfeits, replicas, "dupes", clones, "inspired by" or "smells like" products, and nothing that isn't what the catalogue says it is. Listings whose wording suggests a bottle isn't genuine are held for review.
• Only bottles you own and have in your hands, ready to send.
• Be honest about the bottle. Give the real size and how full it is (the fill level), the true condition, whether the box is included, and the batch code if you have one. When in doubt, describe it as less perfect, not more.
• Testers are fine - make it clear in your photos that it's a tester.
• Decants and samples (perfume moved into a different bottle) must be shown as exactly what they are in the photos, with the size set to how much they hold. Only decant from a genuine bottle.
• Price it fairly. Every listing needs a price. Listings priced far below what a fragrance usually sells for on Swaff are checked before they go live.
• UK only. Only list bottles you can send by a UK carrier to a UK address.

Not allowed on Swaff: counterfeit or replica fragrances; empty bottles presented as full; anything stolen; items that aren't fragrance; anything you aren't allowed to sell or that a UK carrier won't accept.

Photos

• Use your own photos of the actual bottle you're selling - not stock photos, brand images, or pictures from someone else's listing or the internet.
• Show the bottle clearly, including how full it is and any marks or damage.
• Swaff automatically checks whether a photo already appears on another member's listing, even if it has been resized, cropped or edited. Listings with reused photos are held for review and removed if the photo isn't yours.
• Keep personal details out of shot (your address, face, documents).

Adding to the catalogue

If a fragrance or brand isn't in the catalogue, add it with its real name. New entries are checked before other members see them. Don't add made-up, offensive or duplicate entries.

Chatting

Messages on Swaff are always about a listing or a deal. Keep them friendly and on topic.

• Keep everything on Swaff. Don't share phone numbers, emails, social media handles or links, and don't ask to pay or be paid outside the app (bank transfer, PayPal, cash, crypto). Messages like this aren't sent - taking a deal off Swaff is how most scams start, and you lose Swaff's protection.
• Casual swearing is fine; swearing at people isn't. If a message might come across as hurtful, Swaff will ask you to think again before sending it.
• Never acceptable: slurs, threats, telling someone to harm themselves, sexual comments or requests, and harassment. These messages are not sent.
• Don't spam or pressure people. If someone says no, move on.

Offers and swaps

• Only make offers you mean. When an offer is accepted, you are committed to pay and/or send your bottle.
• In a swap, both bottles must match their listings. Agree any cash difference in the offer itself, not in chat.
• If you can't go ahead, say so quickly and politely.

Shipping

• Ship within 3 days of the trade being paid (or agreed, if no cash is involved), and enter the carrier and tracking number in the app.
• Use a UK carrier and follow its current rules for perfume - carriers limit bottle size and the number of bottles per parcel. Never send perfume abroad.
• Pack it well: original box if you have it, cap sealed, wrapped and cushioned in a sturdy box.
• When your parcel arrives, check it and confirm receipt. If something is wrong, use Report a problem before the hold period ends.

Reviews

• Review the trade honestly: what arrived, how it was packed, how the other member communicated.
• Don't use reviews to threaten, retaliate, or pressure someone, and don't include contact details or personal information.
• Don't trade with yourself or friends to boost ratings.

Staying safe

• Never pay, or accept payment, outside Swaff.
• Be wary of anyone who rushes you, asks you to move to another app, or offers a deal that seems too good to be true.
• You can block anyone. Blocked members can't message you or make offers, and you won't see each other's listings.
• Read Buying safely for how to check a bottle is genuine and what to do if something's wrong.

Reporting

If something breaks these guidelines, report it:

• a message: press and hold it, then choose Report;
• a listing, member, review or catalogue fragrance: use the Report option on it;
• a problem with a trade (not arrived, damaged, not as described, not genuine): use Report a problem on the trade.

Choose a reason (for example scam, counterfeit, harassment, spam, prohibited item or inappropriate) and add any details. Reports go to people at Swaff, not to the member you reported.

What happens if the guidelines are broken

Depending on how serious it is, Swaff may:

• refuse or hold a listing, catalogue entry or message;
• remove a listing, review or catalogue entry;
• warn a member - for example after an upheld report about a chat message;
• suspend an account permanently, which also removes its live listings;
• report illegal activity to the police or other authorities.

A person at Swaff makes the decision to warn or suspend. If you think we got something wrong, contact info@swaff.uk.